Order from other supplier

Useful for slower suppliers such as AliExpress.
Loading stock system
Getting everything ready…
IPG HubYour workspace
The iPhone Guy · Staff workspace

New stock request

Select the store, then work from brand to device type to model.

Store

Choose brand

Brand

Choose the manufacturer.

Stock overview

A quick view of what needs attention across every store.

Needs attention

Things someone should look at

What needs ordering?

Process requests without losing sight of where each item is up to.

RequestedStoreItemQtyTicketStatus
Order cart: 0 items
Business repair handover

Ticket Photos

Scan a ticket. Confirm the device. Add Before or After photos.

Store is detected from BEL-, DRY-, LARA-, RAT- or GW-.

Enter a number without a prefix
Scan or type the full ticket number. The prefix chooses the store.

Receiving

Receive deliveries and manage outstanding stock.

▣
Receive StockScan and receive stock at a selected store.
Receiving at Choose a store All outstanding stock below is automatically filtered to this location.

Barcode / QR receiving

Scan a supplier barcode or QR code. On mobile, Live scanner uses the rear camera for one scan, then returns here with the result.

USB / Bluetooth scanner ready
INBOUND LOGISTICS

Inbound shipments

Supplier orders, live tracking and anything that needs attention.

Shipping lane

Everything received from suppliers stays here until it has been allocated and sent to its destination store.

Ready to dispatch
0 units
Shipping fromChoose the store physically sending this parcel
Choose the shipping store before dispatching stock.

What's still outstanding?

Track ordered stock, transfers and back orders until each request is received.

ItemOutstanding QtyDestinationSourceOrder ReferencesAge

Catalogue Admin

Maintain models, parts, accessories, tools and staff access.

Trade-in administration

Manage resale prices, repair costs, approvals and scanner setup in a dedicated workspace.

Models

Manage the device catalogue.
No items addedChoose a store and add stock

Place supplier order

Add to active supplier order

Only use this if the supplier actually added these items to the existing order/shipment. Linking an item here makes the stock system treat it as part of that inbound supplier order and its tracking.

Add ordered stock to shipment

This does not re-order the item. It only assigns an already-Ordered request to one of the active shipments belonging to its existing supplier order.

Add existing order

Link stock you already orderedThis preserves the existing Ordered status and original ordered timestamps.

Edit shipment tracking

Correct the tracking number or carrier here. If the number changes, the old registration is retired and the corrected number is registered with 17TRACK.

Add shipment tracking

Auto detect is recommended. If the carrier is ambiguous, you can override it later.

Add item

1

Review Order

Stock already outstanding

⚠ Please double-check this request Matching stock has already been requested or is already outstanding for this store. If you still need more, you can confirm the additional request below.

Request submitted

✓ Your stock request has been submitted successfully.

Adjust quantity

Use the bin to cancel an accidental duplicate. Quantity changes are logged.

Process request

Mark received

Map unknown barcode / QR

Can't find it? Map manually
Use the exact colour / variant for this supplier barcode. iPad glass/digitizers are mapped as Black or White.

Back order follow-up

This is the date the back order should come back to your attention.

Unable to source

Temporary unavailable items warn staff for 90 days. Permanent items warn until an Admin/Ordering user deliberately retries them.

Edit item

Live barcode scannerPoint the rear camera at a supplier barcode · iPhone supported
Starting camera…